Legal notice
Seller’s Name and Phone Number
Upon request, we will disclose the seller’s name and phone number via email without delay.
If you wish to request this information, please contact us through our Contact page.
Address
150-0043
2F-C, Shibuya Dogenzaka Tokyu Building, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo
Contact Method
https://madorimarket.store/pages/contact
Support Hours
We accept inquiries via email 24 hours a day.
We typically respond within 2–3 business days.
*Excluding weekends, holidays, and the year-end/New Year period.
Sales Price
The price displayed on each product page applies.
The displayed price includes consumption tax.
Shipping Fees
Shipping fees will be displayed on each product page or during the checkout process.
Additional Fees (Other Than Product Price)
In addition to the product price, shipping fees may apply.
Any other fees, such as payment processing fees, will be displayed during the checkout process.
Delivery Timeframe
After your order is confirmed, we will typically ship or deliver your order within 7–21 business days.
Delivery may take longer than usual due to shipping status, supplier availability, weather conditions, customs clearance, or carrier circumstances.
Payment Methods and Timing
You can use the payment methods displayed on the checkout screen, such as credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay.
Payment is charged when your order is confirmed.
Return Period
Please contact us within 14 days of receiving the product.
Refund Policy
If an item is damaged, soiled, defective, or incorrectly shipped, we will process a refund or exchange after verification.
We generally do not accept returns or exchanges for reasons attributable to the customer.
Return Shipping Policy
We will cover the return shipping costs for items that are defective, damaged, or incorrectly shipped.
We generally do not accept returns or exchanges for reasons attributable to the customer.