Shipping policy

Shipping Policy

Order Processing
Orders are typically processed within 2–5 business days after payment is confirmed.

Delivery Times
Delivery to Australia typically takes approximately 7–21 business days after shipment. Delivery times are estimates and are not guaranteed.

Shipping Costs
Shipping costs are displayed at checkout.

Tracking Information
Once your order has been shipped, we will notify you via email if tracking information is available.

Customs Duties and Import Taxes
The prices displayed on our store do not include customs duties, import taxes, or other fees that may be imposed by Australian customs authorities or similar agencies. If these fees are incurred, they are the customer’s responsibility.

Delivery Delays
Delivery may be delayed due to customs clearance, carrier conditions, weather, holidays, or other circumstances beyond our control.

Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for any delays, redelivery costs, or other additional expenses resulting from incorrect or incomplete shipping information provided by you.

Lost or Damaged Items
If your order does not arrive or arrives damaged, please contact us through our Contact page as soon as possible. We will check with the carrier and our supplier and take steps to resolve the issue.

Split Shipments
Depending on supplier inventory status and warehouse locations, items within the same order may be shipped separately.

Contact Us
If you have any questions regarding our shipping policy, please contact us through our Contact page.